COVID-19 Update

BUR’s Actions

A message from Frank Miller, Executive Director, Hollywood Burbank Airport, regarding COVID-19

The health and safety of our travelers, personnel and all Hollywood Burbank Airport users is our top priority. Hollywood Burbank Airport is operating normally, and we are working closely with City of Burbank Emergency Management Division and Los Angeles County Department of public Health for coordination.

Hollywood Burbank Airport has stepped up its efforts to control the spread of COVID-19:

  • Airport follows State of California requirement that general public must wear cloth face coverings when outside the home. Details here.
  • Increased the number of free-standing hand sanitizer dispensers in visible locations throughout the Airport
  • Installed additional wall-mounted hand sanitizer dispensers outside of all restrooms and in key locations
  • Posting of hygiene signs at all restrooms on how to properly wash hands
  • Janitorial staff is utilizing a new cleaning agent that is more effective and safer at sanitizing all surfaces
  • We are now using an electrostatic backpack sprayer to conduct nightly decontamination of the terminal. The sprayer allows for an even coating on all surfaces for thorough decontamination with the use of an EPA approved solution proven to kill viruses.
  • Janitorial staff is prioritizing wiping down surfaces and disinfecting public areas more frequently, including kiosks
  • Janitorial vacuum equipment installed with HEPA filters
  • Shuttle bus cleaning has increased utilizing a deep cleaning disinfecting agent
  • The valet parking operator, SP+, is implementing these safety procedures when you drop off your vehicle.
  • Rental car companies utilizing approved disinfectant on all customer and employee touchpoints, such as doors, door handles, etc.
  • Rental car companies have increased interior cleaning of their vehicles with an emphasis on critical touchpoints
  • Signage at the entrance of  the terminals requesting anyone experiencing symptoms of respiratory illness, fever, or cough to not enter the terminals per the Los Angeles County Department of Public Health’s orders
  • Signage asking the public and employees to maintain a distance of 6 feet from one another for social distancing
  • Social distancing markers for queuing of the ticket counters, checkpoints, and gates
  • FLIGHTS – For information on your flight, cancellations or rerouting, please contact the airline directly.

FAQ

  • Is BUR still open?
    • Yes. BUR is still open and serving all passengers with essential travel.
  • Are flights cancelled?
    • Flight cancellations are determined by airlines. Please check with your airline frequently to get the most up-to-date flight status.
  • How can I practice safe travel and stay healthy?
    • Some safe travel tips include; wash your hands for 20-seconds, use hand sanitizer when hand-washing is unavailable, practice social distancing, practice safe greetings, avoid touching your face with unwashed hands, and practice respiratory hygiene.
    • To find more information on ways to stay safe and healthy, click the links under the “Resources” section below.
  • Are face coverings required on airport premises?
    • The airport follows the State of California requirement that general public must wear cloth face coverings when outside the home. Details here.
  • Are the airport shuttles still operating?
    • Shuttle Service to all parking lots and the staff parking lot has been reduced as of March 30, 2020, and will fully suspend on April 5, 2020.
  • Which parking lots are open?
    • Airport parking services are limited due to the current COVID-19 situation.
      • Lots A and C are closed to passenger vehicles.
      • Passengers may park in Lots E, G, and the short-term parking structure.
    • For the lots above, the online parking reservation system is not accessible until further notice.
    • Valet parking, along with online pre-booking for valet parking, is available. More info and details about safety protocol here.
  • Are the restaurants and stores still open in the terminals?
    • Stores:
      • 1494 Hudson Burbank Terminal A – OPEN
      • 1492 Pasadena Terminal B – OPEN
      • Pre-Security Hudson Hollywood – CLOSED
      • Terminal A Glendale Crossings 1495 – CLOSED
    • Restaurants:
      • Food Service and Grab ‘n’ Go are available, however, open locations and times vary on a day-to-day basis, dependent on traveler count and flight service.
  • Is curbside pickup and drop-off still permitted?
    • Yes, curbside pickup and drop-offs are still permitted.

Resources

The information on this page was last updated on June 30, 2020. For additional questions, please send us an email (answers@bur.org), or Tweet us @fly_BUR and use #AskBUR.

Click here for information and calendar items for the Southern San Fernando Valley Airplane Noise Task Force.