Passengers with Disabilities

Wheelchair or Skycap Service

For wheelchair or skycap service, please use any of the white courtesy phones located throughout the terminal to contact an Airport operator for assistance. Additionally, you may speak with an airline representative to request wheelchair service, or call 818.795.6087.

Parking

Parking for persons with disabilities is located in our Short Term and Economy Lot C. An elevator serves all four levels of the Short Term Parking Structure. Vehicles using the marked spaces must display disabled placards. Additionally, free wheelchair-accessible shuttles are available every 10-15 minutes from Economy Lot C to and from the terminal building.

Rental Cars

Access to the RITC from the terminal area is provided by an elevated moving walkway that conveys rental car customers to the rental car counters. An escalator and elevator offer convenient access for all to the walkway. Additionally, free wheelchair service between the RITC and the Airport terminal area is available at the main terminal entrance skycap station, and rental car personnel can summon skycap wheelchair service to the car rental counters as well. Please call 818.795.6087 for assistance.

Security Screening

The TSA’s program for screening of persons with disabilities and their associated equipment draws on recommendations from a coalition of over 70 disability-related groups and organizations. Specific information with regards to security as it pertains to those with special needs can be found on the TSA website. The limit of one carry-on and one personal item does not apply to medical supplies, equipment, mobility aids, and/or assistive devices carried by and/or used by a person with a disability.

TSA Cares

Through TSA Cares, a traveler may request the services of a TSA Passenger Support Specialist (PSS), who can provide assistance through security screening.  A PSS is a TSA officer who has received specialized training, including how to effectively assist and communicate with individuals with disabilities or medical conditions; and travelers who need additional screening assistance. For more information, go to the passenger support page on the TSA website. 

Accompanying Passengers to/from the Gate

To accompany a solo traveler with special needs to or from an arrival or departure gate, you must obtain a gate pass at the ticket counter of the airline on which the person is flying. Be sure to allow additional time for potential lines at the counter. Please note that only one person may be allowed to accompany the passenger with special needs to or from the gate. Also, please be prepared to provide government-issued photo identification and/or flight information. Please contact your airline ticket counter for more information.

Restrooms

All restrooms in the Airport terminals are ADA-compliant.

Text Telephones (TTYs)

TTYs for the deaf or hard of hearing can be found in the main terminal and on each concourse. In addition, the airlines serving the Airport and the Airport Operations Center are reachable via TTY/TTD phone numbers: